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IT Support London

Nature

Free yourselves from your IT worries. Let us at Progress help your business 'progress' with what it's good at. Based in the north of London, we have a friendly team of IT professionals who are always available to tackle any issues you may have.

A dedicated support line of experienced support specialists available Mon – Friday 08:30 – 17:30 Your call will be answered by a 1st line / 2nd line support engineer who will attempt to resolve any issue over the phone or remotely.


IT Support Services

Help Desk

A dedicated support line staffed by experienced support specialists available Mon – Friday 08:30 – 17:30 Your call will be answered by a 1st line and 2nd line support engineer who will attempt to resolve any issue over the phone or remotely


Remote Assist

Sit back and let us take control of the problem. Our engineers will remotely connect to your PC or Server to troubleshoot and resolve most common issues. Our clients have found this form of support to be highly cost effective and efficient. Our engineers will tackle your problem as soon as your call is received, eliminating long unproductive periods of down time whilst waiting for an engineer to arrive. (Included as part of any support contract)


Health Check / Appraisal

Ensure your investment in technology return with a long term IT systems like most things need to be regularly maintained and monitored. Our health check service will identify any current or existing issues that maybe causing problems on your network. In addition, we like to take a pro-active approach and use the opportunity that the Health Check provides to gather further information that will help to foresee any future issues. This information will be provided in the form of a detailed Health Check / Appraisal report that can also be used in formulating plans and decision making. (Included as part of any support contract excluding remote)


Audit / Inventory

It's easy to loose track of what you have. Our audit / inventory service will provide you with a detailed report of your network infrastructure including drawings and specification lists. This information is very useful, it can be used by management for asset management and tracking, it can also be used to minimise IT spending or even in identifying weaknesses or unnecessary duplication.

IT Support Packages

On demand IT Support

Ideal for small businesses who are self-sufficient and technically savvy who occasionally may require some assistance. Options available. Various options are available predominately on pay as you go basis.

Active

This type of contract is ideal for companies who are proficient in resolving most of their own issues. But occasionally may find that they are in need of assistance. You can submit your support request via phone, email or online. One of our engineers will then contact you and attempt to resolve the problem. This can be done either by phone or if the facility is available by connecting to you remotely and taking over your desktop. Around 90% of common problems can be resolved in this way eliminating costly site visits.

Standard

This plan includes the ACTIVE plan with the addition of agreed inclusive site visit hours. A complete system / network health check is also included that can be utilised at any point during the term of the contract on agreed number of site visits and hours.

Premium

This plan includes the ACTIVE plan with the addition of agreed inclusive site visit hours. As with the standard plan a health check is included along with an Audit/Inventory which can be conducted at any point during the term of the contract* Why not amalgamate all of the above into a tailored support plan, providing you with peace of mind, and reassurance that you have a selection of tools available to you to resolve your issues quickly and efficiently.

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